Privacy Policy

Last updated: December 2024

Introduction

Frexchphar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Frexchphar.space or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our contact form
  • Place an order
  • Subscribe to our newsletter
  • Visit our physical store

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit on our website
  • Time and date of your visit
  • Time spent on pages

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Respond to your inquiries and provide customer support
  • Send you promotional materials and updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping companies)
  • When required by law or to protect our rights
  • With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality. For detailed information about how we use cookies, please see our Cookie Policy.

Your Rights

Under Australian privacy laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Frexchphar
1 Barber St, Mayfield NSW 2304, Australia
Phone: +61 425 387 270
Email: info@frexchphar.space