Privacy Policy
Last updated: December 2024
Introduction
Frexchphar ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Frexchphar.space or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our contact form
- Place an order
- Subscribe to our newsletter
- Visit our physical store
This information may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit on our website
- Time and date of your visit
- Time spent on pages
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Respond to your inquiries and provide customer support
- Send you promotional materials and updates (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping companies)
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality. For detailed information about how we use cookies, please see our Cookie Policy.
Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Frexchphar
1 Barber St, Mayfield NSW 2304, Australia
Phone: +61 425 387 270
Email: info@frexchphar.space